For properties located within Carlsbad Municipal Water District, contact the utility billing department at 442-339-2420 for utility service sign-ups, disconnects, installation and payment arrangements.

For properties in the southern portion of the city, contact the Olivenhain Municipal Water District, Leucadia Wastewater District or Vallecitos Water District (water and sewer) for utility service sign-ups, disconnects, installations and/or payment arrangements.

Customer Service & Utility Billing
(Payments accepted at this location)
1635 Faraday Ave.
Carlsbad, CA 92008
442-339-2420
Fax: 760-602-8553
utilitybilling@carlsbadca.gov

To stop/start service, customers must call. All other inquiries for billing related questions, please call or email.

The Carlsbad Municipal Water District has developed a policy to help prevent shut off of water services for residential water customers who are unable to pay their water bill due to hardship. View the complete policy. The policy is available in additional languages below. The annual number of discontinuations of residential service for inability to pay in 2023 was 78.

Spanish 
Chinese 
Vietnamese 
Tagalog 
Korean

Report Water & Sewer Emergencies
442-339-2722 (Monday - Friday)
760-931-2197 (nights and weekends)

Utilities Department
(Payments not accepted at this location)
5950 El Camino Real
Carlsbad, CA 92008
442-339-2722
Fax: 760-431-2658 
water@carlsbadca.gov

Water pressure, back flow and all other water related inquiries please call or email.